Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
billing
cancellations
Dropbox Basic
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sseul's avatar
sseul
New member | Level 2
4 years ago

I pressed OK because I got a message about "Extended service for recording changes", but I canceled it right away because it was automatically paid. However, I am inquiring because the payment cannot be canceled.

 

I didn't want to use this service, I just pressed OK, but the payment was made without any further confirmation message. I would like to request a refund.

 

I want to keep my Plus plan in use and only refund the 'Record file changes for a year' service paid today

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