Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
billing
cancellations
Dropbox Basic
Payments
Plans
Refunds
ckefalas3's avatar
ckefalas3
Explorer | Level 3
4 years ago
I am trying to turn off automated billing and renewal for my personal DropBox account, and also cancel this recent renewal and receive a refund.
I have followed all of the DropBox help sites and reviewed the Community comments, and I am still not able to do this.
Can someone from DropBox support please contact me to address this?
Thank you
ckefalas3's avatar
ckefalas3
Explorer | Level 3
4 years ago

Part of the issue may be I have an old email linked to my Dropbox account. I do need assistance in canceling this, since as someone who posted previously, I am in a cycle and keep getting routed from one Dropbox link to another, without resolution of this issue. I would appreciate DropBox support assistance. Thank you.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!