Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
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cancellations
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BeyondP's avatar
BeyondP
New member | Level 2
4 years ago

I need to be refunded. Cancelled the subscription in September 2022 at the end of my annual subscription . The account was also downgraded yet I am still be debited. None of the self-help options help.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey BeyondP, happy Tuesday! 

     

    I just sent you an email, and I'd be happy to see how I can help on my end. 

     

    Reply back to me, and we'll take it from there.

     

    Thanks a bunch! 

    • BeyondP's avatar
      BeyondP
      New member | Level 2
      4 years ago

      Afternoon Megan

       

      Have responded to the email.

       

      Regards

      Ntswaki

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