Forum Discussion

SengaGlacier's avatar
SengaGlacier
Explorer | Level 4
4 years ago

how to get a refund and speak to a real person

I just noted i have been being charged monthly by Dropbox over 2 years for no reason, as i only use free basic plan. and i email billing-support@dropbox.com last week, so far no one replied me yet.  ...
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cancellations
Dropbox Basic
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Lk2678's avatar
Lk2678
New member | Level 2
3 years ago
I’ve been trying to get hold of someone to try get a refund for an account I don’t use. Despite sending lots lots of contact forms I never get a reply. There seems to be no other way of contacting them. Is there an email address or phone number?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Lk2678, thanks for taking the time to post here today.

     

    The support options available to you, should appear on this page.

     

    You should be able to submit a help request, if you open the support page from a browser not signed in to your account, or from a private browsing window.

     

    Let me know if you have any trouble with that, though, and we will send you an email from our end.

     

    Cheers!

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