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HP & Dropbox 100GB Upgrade Promotion
Hi, I have 2 issues I am hoping to solve. 1. My new HP notebook was only granted 25GB of upgraded space. I read that it should be 100GB of space. Seeking help to rectify this, thanks. 2. I ab...
- No need for that, Marion. I just sent you an email to the address that's linked to your profile here, on our Community.
Whenever you get the chance, please take a look at your inbox and we'll take it from there.
Hi, I seem to have the same issue. Looking at the terms of your HP Promotion:
https://help.dropbox.com/accounts-billing/space-storage/hp-promotion
The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.
I purchased a brand new HP Laptop this year, it seems I should have the 100GB Dropbox offer, however it only came with the 25GB offer, which was added to my account. Is there any way that support can fix this? Many thanks!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi AG21, thank you for letting us know about this!
Would it be OK if we reached out to you via email so that we can have a closer look?
If you would like us to continue via email, we could send you a message to the email address that is tied to your Community profile.
Cheers!
Would it be OK if we reached out to you via email so that we can have a closer look?
If you would like us to continue via email, we could send you a message to the email address that is tied to your Community profile.
Cheers!
Hi Support
I have brought a new HP laptop registered and it didn't give me the 25Gb but a corporate trail . that has now finished and I only have a standard account. please could you advise how I get the HP 100gb Dropbox. I did register through HP Dropbox App
Regards
Hi! Sorry, only just seen this! Yes, certainly, that would be great - thank you!
Hi Walter
Sure No problem
Regards
Hi
I am having the same problem and am just setting up my new laptop but need to sort my dropbox as it says I'm at 2gb i am sitting now deleting everything when I should have the 100gb. I need to move some pictures from my phone to the laptop and deleting is going to take ages when I should have the 100gb.
There is no email to contact you guys apart from your help page. Please email me asap. It really is not on
- I am having the same issue accessing my 100gb promotion
- Megan
Hi bradleesargent, can I send you an email, in order for us to have a closer look into this?
Thanks a bunch!
