I am being charged for a Dropbox account that I do not have

sure, my email address is [removed per the Community's Guidelines]

Thanks for the cooperation jxt10 - you've got  

Is very easy to pay and get a subscription w/dropbox, but at the time to provide support to the client, I rate you useless and incompetent.

I paid to have 2 dropbox:  personal and bus.  I see only 1 account and constantly getting messages that I'm short of space and to do an upgrade.  I bought a computer and did the upgrade.  Retuned the computer and bought another one.  Still getting the same message.  What happened with the money I sent to upgrade the dropbox space?  I want to know where are the 2 accounts I paid for it?

You are very quick to charge money, but useless and the time to provide any support.  I want this issue to be fix ASAP.  Can you provide a phone or at least a day/time were Help Support will be calling to fix the issues?

Thank you for your cooperation on this matter.

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sarah rodriguez wrote:

I paid to have 2 dropbox:  personal and bus.  I see only 1 account and constantly getting messages that I'm short of space and to do an upgrade.

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Use the credit card charge lookup tool to identify the accounts that you're paying for. Make sure you're using the correct email address to sign in for each paid account.

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Can you provide a phone or at least a day/time were Help Support will be calling to fix the issues?

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You mentioned paying for a personal and business account. Was the business account and actual Business Team account (Business, Business Plus, Enterprise), or was it just another Plus, Professional, Essentials account that you're using for business purposes.

Only Business Team accounts have access to phone support and it's handled via a callback initiated from the Admin console of the account. There is no number to call.

If you're unable to identify the accounts that you're paying for, you can contact Support by opening a ticket. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Your bank should be doing that for you - especially if you say the authorisation has been removed. 

However, via Dropbox the ONLY way to do this is at www.dropbox.com/support while not logged in if you are not a paying member yourself. An incognito window may be better. 

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JoshL1 wrote:
I have tried what you have suggested, yet it does not help.

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You need to contact your bank again.

And the only way to speak to support is on the links given. There is no phone support. 

If you've put in a ticket what was the number?

Hi Walter, I am facing the same issue. At any point, I have not upgraded my account to any subscription but a monthly fee was charged on my credit card and the invoice was sent to my spare gmail account which I do not regularly check. I have my own account for free Dropbox service under a different email address and when logged in to check, there is no subscription shown. I do not own any other Dropbox account including under my gmail account so I cannot access to such account to cancel the ongoing subscription. Can you check and clarify?

Hey Pumin! Sorry for jumping in here. 

Just to check all possibilities, can you please open an incognito window on your current browser and try to sign in to Dropbox with your Gmail address instead? You can also reset your password via the login page. 

Are you able to access a separate Dropbox account after that, which has been upgraded? 

Please let me know what you find and we’ll take a closer look.