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I cancelled my subscription but didn't get my money back
2 Month back i bought plus subscription and paid around 5000rs after next day i unsubscribed it but i think i didnt get my money back
can any one clarify on that please
6 Replies
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- Walter
Dropbox Community Moderator
Hi there luffy07 - thanks for posting on our Community and happy Monday!
When you cancel your subscription, you're essentially cancelling the auto-renewal and you get to enjoy your subscription till the end of your current billing cycle.
That said, you can reach out to our support team for further assistance with this through this form.
Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant details.
I hope this helps!
- I want my money
- I never received my refund of 20 dollars
- Megan
Hi Casey meeder , thanks for posting here!
Were you in contact with our Support in regards to your refund request?
If so, would you mind sharing your ticket number reference with me? Feel free to share a bit more info about your case with me, and I'll try to help as much as I possibly can.
Let me know more!
- I was supposed to get a refund of twenty dollars and never got it
- Nancy
Casey meeder , if you’ve been in touch with our support team about this, you’ll need to send us your ticket number here. In general, we don’t have account visibility on the forum, so we can’t check this on our end otherwise.
