Forum Discussion

Epicure1959's avatar
Epicure1959
New member | Level 1
10 months ago

I can't cancel my subscription as I don't have the email address/password.

Need to cancel a subscription but email domain no longer exists and I forgot the password.

i filled out Dropbox’s form in November and mailed it in.I am still getting charged.

 Disputed the charge to my card last month but have been charged again this month.

what should I do? I tried the chat to no avail.

thanks for any help tou can give me

paul

 

 

account access
billing
cancellations

13 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    What ticket numbers did you get when you filled in the forms?

  • Epicure1959's avatar
    Epicure1959
    New member | Level 1
    10 months ago

    Here is a link to the form I used

    https://aem.dropbox.com/cms/content/dam/dropbox/www/en-us/help/Dropbox%20template%20letter.pdf

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Epicure1959, hope you’re well. 

    When upgrading your Dropbox account, did you use www.dropbox.com or the iTunes/Google Play app on your phone?

    We can take it from there.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Epicure1959, to correctly submit your request to our team, please open a private browsing/incognito window and go to this page.

    Let us know once you have your ticket number.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I think there's a digit missing from this ticket number, Epicure1959, would you mind checking again?

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