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Forum Discussion
I can't delete my account as I'm getting a 500 error
I have been trying to months to delete an old account that i am not using and being charged for. I cannot reach a person to help me with this and when i try to delete the account i get so far and then an error message of 500. It is frustrating you cannot even reach i live person on chat. Any suggestions on how to handle, or drop box please email me. I now have been charged another year as of December and also want a refund since this has been impossible.
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Yes please, i will try it shortly
I just tried it and am having the same issue. Error 500
Nancy, i have not heard back from you.
hanah i cannot cncel my account its utterly fustrating - you hve the worst website it is so unuserfreindly. Please can you email on [removed per the Dropbox Community Guidelines] as i wish to canel my subsciption that i haven't used in two years but still get charged for monthly
- I pay by Amex but I have cancelled my card I want to also cancel my subscription
- Megan
Dropbox Community Moderator
Hi Hal71, have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
