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Forum Discussion
Time2
2 years agoExplorer | Level 3
I can't update my billing info, as I'm asked to select a different plan.
Hey,
My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued).
Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.
What should i do? I want to stick with my 11.99EUR/month plan, but i cant proceed as the button is not active (gray, insted of blue):
13 Replies
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- Rich2 years ago
Super User II
Time2 wrote:
Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.
It looks like you've clicked on upgrade plan, rather than update for your billing information. Make sure you're on the Billing page, then click the Update link.
- Time22 years agoExplorer | Level 3
Thanks for the reply!
I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now. - Nancy2 years ago
Dropbox Community Moderator
Time2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.
- Time22 years agoExplorer | Level 3
Sure,
here is one by one screenshots of what is going on:
1. Filling billing info:2. Then i'm automaticaly linked to this:
3. An then automaticaly linked here (where i can't select current plan anymore):
- Nancy2 years ago
Dropbox Community Moderator
Thanks for those screenshots, Time2! So, my understanding is that if you go back to the Billing page after that, your new billing info is still not saved, correct?
Can you test this via another browser/incognito window and let me know if you see any difference?
- Time22 years agoExplorer | Level 3
Yes, that's totally correct!
Just tried another browser - still the same. - Nancy2 years ago
Dropbox Community Moderator
Thanks for giving that a go, Time2! Can we log a ticket for you and look into this internally? Let me know and we can message you to the email address you see here.
- Time22 years agoExplorer | Level 3
Sure that would be great, thank you!
- Nancy2 years ago
Dropbox Community Moderator
You’re all set, Time2! Please reply back to my email, when possible.
- track42 years agoExplorer | Level 4
Hi! I have the exact same issue. Could you please help?
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