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d_c's avatar
d_c
New member | Level 2
2 months ago

I contacted support for a refund but was refused - how can I get one?

Has anyone been able to successfully request a refund for an annual subscription billed without noticed?  All I want is to switch to monthly billing.  Customer service refused. I also contacted my ...
billing
downgrade
Refunds
d_c's avatar
d_c
New member | Level 2
2 months ago

Hannah​ customer service was not willing to do anything to help me resolve this matter. Are you able to help me? 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
d_c wrote:

Are you able to help me? 

Nobody here can I'm afraid as they dont have access to the billing systems etc. 

The only people who are able to help are Dropbox via the support links. 

You may want to check your email address and make sure its correct and not blocked by your email provider by mistake or has been marked junk previously as they do send multiple email reminders out starting many months before on annual plans. 

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