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I get an error trying to purchase Dropbox Plus from Basic plan
Hello,
I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue. Because I started with a basic trial, I can't access support directly. I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again". I have tried multiple credit cards and get the same error. The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support. I find it a bit odd that Sales cannot access support or transfer someone via chat to support. I am trying to give dropbox money but they are making it impossible for me to pay them. This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.
Hi Everybody,
Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.
Thanks,
Ben
54 Replies
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Hi Megan,
received your email. Thanks !
I want to upgrade, but it is not possible! I tried everything... After I filled in all the details, it says I should change teh error and try again, but there is no error (in red) at all.
Dropbox is not helping at all, I am really frustrated and angry! Especially that there is no technical support, just a marketing person at the chat - so they can sell their products but can not help if there are issues.
PLEASE HELP!
Thank you!
- Jay
Dropbox Community Moderator
Hi Philip Ostheimer, thanks for bringing this to our attention.
Could you try switching browsers when upgrading to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Let me know how it goes!
Hi Jay,
thanks for your answer adn help, but it doesn't work!
I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.
Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.
Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....
Thanks Jay!
Best, Philip
- Jay
It does sound like there might be an error somewhere on your billing details.
Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?
It's in german, I hope you find a way around?! Thanks for your help!
- Nancy
Hey Philip, hope it’s OK to jump in. Have you completed any purchases with your PayPal account recently? If yes, did you have any issues?
Only if it’s possible, I’d like you to attempt and upgrade with a different payment method instead. Does that work?
Let me know, and we’ll go from there.
Hi Nancy,
yes, of course I tried another method - but same thing.
Why is there nobody to look at the account, send me a invoice and I pay, just the old way?
It is so boring and sad.
I appreciate your help, thanks!
- Nancy
Thanks for giving that a go! Do you have direct access to this email address? If yes, we can message you there and check your account.
