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walbluefin's avatar
walbluefin
New member | Level 2
2 years ago
Solved

I get an error trying to purchase Dropbox Plus from Basic plan

Hello,

I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access support directly.  I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again".  I have tried multiple credit cards and get the same error.  The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support.  I find it a bit odd that Sales cannot access support or transfer someone via chat to support.  I am trying to give dropbox money but they are making it impossible for me to pay them.  This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.

 

 

 

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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks, mondodesign, I just sent you an email, and we'll continue there.

  • khanson1217's avatar
    khanson1217
    New member | Level 2
    2 years ago

    I am currently having this issue. I have tried chrome, edge, and the incognito window. Nothing is working. I have tried 2 different cards and I am not getting anywhere with the support emails. I just want to download my document. How can we fix this?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey khanson1217, sorry to hear about that! 

     

    Do you still face the same problem, or did you manage to resolve it? If you're still going through that, can I send you an email? 

     

    Keep me posted, and we'll take it from there! 

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