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Forum Discussion
I have a Basic account but got charged - why?
I had a Basic Dropbox account while I was working (retired last year). I just noticed a charge for $119.88 on my credit card. I thought the Basic plan was free, and what should I do now about getting a refund and canceling this account?
3 Replies
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- Hannah
Dropbox Community Moderator
I see, thanks for checking, paparubino.
In that case, I'd suggest reaching out to our support team directly.
You can do so from this page, but you'll need to open the link from a private browsing window, and submit your request without logging in to your Dropbox account.
Once you have your ticket number, please post it here as well.
Thanks!
Yes this charge was on my credit card. I cannot complete the lookup because I do not have a transaction ID. I only have the date and amount.
- Hannah
Hi there, paparubino, thanks for your post.
Basic accounts are free indeed, so let's see what we can find out about this.
Was this charge a credit card one? If so, go to this page to look up the payment to see if the email address of the paid account is the same as the one your free account is using.
Let me know what you find!
