I have an unauthorized upgrade on my account and I want a refund

Victorium01 wrote:

I have an unauthorized upgrade on my account. I would like a refund immediately, thank you for your help.

If those are ticket numbers, then you've already taken the necessary action. Only Support will be able to assist with this. Also, don't open more than one ticket. Each time you open a new ticket it moves you back to the end of the queue.

If those aren't current tickets, then you need to contact Support. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

 

Additionally, Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Hey Victorium01 - thanks for providing your ticket numbers.

I was able to locate them in our system and I got back to you through #24978626 just now so please have a look at your inbox and we'll take it from there.