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Forum Discussion

daniel sprenger's avatar
daniel sprenger
Explorer | Level 4
2 years ago

I have been charged double billing monthly since December 2023 until Feb & need a refund.

I have been charged double billing monthly since December 2023 until Feb. I sent though a complaint with no response. I then cancelled the subscription only to continue to be charged still this month...
billing
cancellations
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daniel sprenger's avatar
daniel sprenger
Explorer | Level 4
2 years ago
And i must keep publishing and posting on this thread to get traction and a response and my money back into my account. Sort this out dropbox, its amature stuff? or is it on purpose? Becuase how many people just dont get a chance to sort this out or let ALONE REALIZE THIS IS HAPPENING TO THEM. resolve your shortfalls and do the right thing
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    You will need to contact support at www.dropbox.com/support for assistance. This is a user supported forum so no help can happen here - especially on account issues.

     

    Also, note that they do not work weekends so wont be around until early next week.

    • daniel sprenger's avatar
      daniel sprenger
      Explorer | Level 4
      2 years ago

      Thanks Mark. I am completely aware of this, I actually did do that in December and January 2024, with no response.

      And to follow up and make it clear to all uses that might read this... only now once I publically announced my issues did someone from dropbox reach out to me 🙂 
      Still now Dropbox is 'helping' me... Except they are just saying I need to get more stuff from my bank and spend more time sorting out the issue that they caused in the first place! 
      How can I be double charged for 5 months without there being any record on their side? 
      How is it that I have to find the the transaction ID. Surely dropbox has its own accounting records associated with my account? Why cant they provide me with details about the mishap they caused? 
      Surely I dont have spend now 4 hours plus trying to sort this out and find more and more details for them. Ive sent the screenshots yet now its still not enough, they want statements in the 'correct currency' (Dollars) but I live in another country... 
      Its always our problem, no matter how hard we try the corporate always wins. Hooray 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi daniel sprenger, thanks for the info. As we can't handle payment issues over the forum, I've gone ahead and prioritized the ticket I found under your account to expedite matters on your behalf.

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