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I paid for a subscription, but my Dropbox account hasn't been upgraded
Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.
I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.
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Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi @Jill Wolff, Iâm sorry to hear this happened. Let's have a look together.
From your post, I understand you upgraded directly via the Dropbox website. It wasnât through iTunes or Google Play, right?
Can you also clarify the error message you received?
If you check your bank statement, is there a 12-digit transaction ID that you can see next to your Dropbox charges? If yes, Iâd like you to use it on this page and let me know if the email address you see is the same as this one (just to rule any other possibilities out).
Keep me posted for any updates.
Hi Nancy,
I have exactly the same problem. I bought 1 month of Dropbox Plus, but I still get the notification that I have to upgrade. I also saw a error message, but the money has been debited from my checking account. What do I have to do?
- Walter
Hey Nathalie Rossen - sorry to hear about this.
It sounds like you might have upgraded another account than the one you're looking at. How did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device perhaps?
