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Jill Wolff's avatar
Jill Wolff
New member | Level 2
2 years ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.  I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.  ...
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Nathalie Rossen's avatar
Nathalie Rossen
New member | Level 1
11 months ago

Hi Nancy,

I have exactly the same problem. I bought 1 month of Dropbox Plus, but I still get the notification that I have to upgrade. I also saw a error message, but the money has been debited from my checking account. What do I have to do?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Nathalie Rossen - sorry to hear about this. 

It sounds like you might have upgraded another account than the one you're looking at. How did you upgrade in the first place? Was it through the website directly or via the app store on a mobile device perhaps? 

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