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Jill Wolff's avatar
Jill Wolff
New member | Level 2
2 years ago

I paid for a subscription, but my Dropbox account hasn't been upgraded

Hi, I paid for a subscription, but my Dropbox account hasn't been upgraded.  I upgraded in my dropbox account so there is no other mail. Also when I did pay, I saw a error massage on the screen.  ...
billing
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upgrades
JonasZ's avatar
JonasZ
Explorer | Level 4
8 months ago

Certainly, not a second Account.... You can see on this screenshot that I have plus, but it still tells me my storage is 2GB....

I dont have an transaction number on my card transaction Just this notice "Dropbox, checkdb.tt/cchelp"  That's All.

This Screenshot shows the same. Logged in with my Account showing Plus on the one screen and basic on the profile icon... Thats the screen that i get when i click on upgrade btw. The Red Notice says i already have plus...

Btw The notice that I used 2,1gb of 2gb storage just below the noice that I already paid for 2TB is just one of the best jokes I have seen this year so far :D I really hope this can be fixed soon.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Interesting, thanks for letting me know JonasZ!

We might need to escalate your case to our advanced team, in order for them to rectify this. Can I reach out internally in order for this to happen?

  • JonasZ's avatar
    JonasZ
    Explorer | Level 4
    8 months ago

    Sure! That would be great! 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the cooperation JonasZ - I've just followed up via email, so please take a look at your inbox and we'll take it from there.

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