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Tony P's avatar
Tony P
New member | Level 1
12 months ago
Solved

I paid for an upgrade but I'm still on the Basic plan

Paid for the Dropbox Plus upgrade but still on basic plan Paid in answer to warning message on Iphone Paid via PayPay Transaction id [Removed as per Community Guidelines]  on 11th January...
billing
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upgrades
  • Tony P's avatar
    Tony P
    12 months ago

    Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.

Tony P's avatar
Tony P
New member | Level 1
12 months ago

Hi Jay, Problem solved by logging in using my Gmail account instead of btinternet.

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
12 months ago

Hi Tony P  and welcome to the Dropbox Community! 😊 I’m so happy to see that you successfully upgraded your account with the help of our amazing Jay. 🎉🙌

On a different note, I’m Theresa, a Community Manager here at Dropbox HQ. 🏢 I love hearing all the creative ways our Community members are using Dropbox. 💡 If you’re up for it, I’d love to learn how you use Dropbox and what inspired you to upgrade. 🚀✨

Who knows, we might even be able to share some great tips on how to maximize your Dropbox account. 📂🔧

Looking forward to hearing from you. 

T 😸 (Dropbox Community Manager)

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