I paid for an upgrade, but my account is still not upgraded

Hi, I got a message from Dropbox that my limit was exceeded. I changed my account to a higher plan. I notice that Dropbox are taking the money each month but I still cannot have access to the additional space. Is it possible to contact Dropbox and see what happened? I have gone into all the tabs and cannot find how to talk to Dropbox? Am I missing something?

Hi Peter Farren, let's look into this!

Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?

Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch! 

Hey Mellowhype99, thanks for bringing this to our attention.

If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?

I paid for for extra storage and my card was charged but I still don’t have space according to Dropbox. This is very frustrating, anyone know what I can do? I’ve contacted Dropbox and no help whatsoever. I may just cancel everything.

Hey Rebeccagceo, thanks for bringing this to our attention.

Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?

If the second, was the payment made through iTunes or Google Play?

Let me know and we'll go from there.

I see, thanks for the update, Rebecca!

If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?

Hi Mellowhype99, I just sent you an email.

Reply back to me as soon as possible, and I'll see you there!