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Forum Discussion
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?
- Megan
Dropbox Community Moderator
Hi Java360, I hope you're doing well!
Did you upgrade via the Dropbox site itself, or via the mobile app?
Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?
Let me know, and we can have a look.
- Why doesn’t it show my new storage space after upgrading it? It still shows 2GB for me for some reason…
- i have paid for a premium upgrade and been billed by apple but it hasn't shown up
when i click on thé upgrade button on dropbox it says i'm already upgraded but is also showing up and full
please could you look into this thanks I have paid for my subscription dropbox but the account is still not not upgraded
- Walter
Hi mohamad alhindi, sorry to hear about this.
Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
Keep me posted!
- Hannah
Hey clairegardens, thanks for letting us know about this.
Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?
- it just says error domain 409
- I upgraded for a year through the website and this the first to have an account
money is taking but doesn’t upgraded
