I paid for an upgrade, but my account is still not upgraded

Thanks for clarifying that for me, Mohamad.

Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned?

Is it an exact match with the one you see in your account's settings online? 

Hi there clairegardens, sorry to jump in, but could you check if there are any pending updates for your device's OS and the Dropbox mobile app as well in your app store?

If so, you could try updating them and restore your purchases anew.

If you still get an error, please let us know and we'll reach out via email to investigate further. 

Thanks for the quick reply, Claire.

I've just followed up via email, so please have a look at your inbox and we'll take it from there.

also me paid for my account but not upbred  

Hi mohamad alhindi, have you followed the steps Walter provided above, in order to check if there's another Dropbox account behind this charge? 

Yes, I did, but what I can't understand is that I'm not the only one with whom I got this problem. now what? And can I cancel the subscription so that it does not re-subscribe?

mohamad alhindi, is it OK if we log a ticket for you, in order to check this further? 

clairegardens, can you please follow these steps, and let me know if they resolve the issue for you?