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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409

Error Messages
Payments
upgrades

121 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi fatinha, welcome to our Community!

     

    Do you remember perhaps whether you upgraded your account directly from the Dropbox website or via Google Play/iTunes?

     

    Also, can you please clarify if you have two Dropbox accounts linked to two different emails?

     

    If you have the transaction ID that is linked to your charges, you can also take a look here.

     

    Keep me posted for any updates! 

  • Tatiana 's avatar
    Tatiana
    New member | Level 2
    3 years ago
    Hello. Paid for the subscription. A package for $ 11.99, as a result, $ 19.98 was debited. I received an email with a check for $ 11.99, but the worst thing is that the subscription has not been updated in the application itself and the application still asks me to subscribe. What was the money withdrawn from me for then????
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Tatiana, thanks for letting us know about this.

     

    Did you upgrade your account using an Android or iOS device?

     

    If it's an iOS one, can you follow the steps here, to restore your purchase and see if that helps?

  • connieg1's avatar
    connieg1
    New member | Level 2
    3 years ago

    I upgraded my plan from basic to family in December 2022, I was charged but my plan hasn't been upgraded.  How do I either cancel the subscription or upgrade my plan?  I would like to visit with Dropbox but unfortunately since my account is still showing basic, I don't have that option.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to see you're having this issue, connieg1.

     

    Can you let us know how you upgraded the account?

     

    Was it directly through our website or through the Dropbox mobile app on your mobile device?

  • Joe hehe's avatar
    Joe hehe
    Explorer | Level 3
    3 years ago
    i tried restoring in app purchases but got an error message
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry to hear about this, Joe hehe.

     

    Can we send you an email, to investigate further?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Joe hehe, I just sent you an email, I'll see you there! 

  • Paul Hudson 's avatar
    Paul Hudson
    New member | Level 2
    3 years ago
    I have been paying for Dropbox plus but I still have Dropbox basic how can I upgrade

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