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I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Dear @Hannah
On my billing info on my bank statement it doesn't have 12-digit alphanumeric code. The only think that is has is: Dropbox, db.tt/cchelp
- Yes, of course, no problem!
- Megan
Dropbox Community Moderator
- I upgraded to a Dropbox Professional subscription today (via google play subscriptions). But the account is still Basic. I need this urgent for my work
- Megan
Hi Marvz, welcome abroad to our Community!
If l get this right, you upgraded your Dropbox account via the Google Play Store on your mobile device, but you still appear to be on Basic, right?
After buying this subscription, did you perhaps receive a receipt from Google confirming the purchase? Is it possible that you're paying for a different Dropbox account than the one you mainly use?
Let me know, and we’ll take it from there.
- I have the receipt on my email that connected to dropbox
[email removed as per Community Guidelines]
Please i badly needed this- hello! I upgraded and I'm already paying more for more space, but the space hasn't increased. What should you do?
