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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
4 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409

Error Messages
Payments
upgrades

121 Replies

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  • Gverm92's avatar
    Gverm92
    New member | Level 2
    3 years ago
    Apple Pay Chared me to upgrade my account. But it still says I have to upgrade. This happened when I tried to upgrade to the 11.99 one. And it never upgraded. So I canceled my subscription and was still charged, and then I just tried to upgrade to professional, and again it charged me, with the Apple notification saying I would be refunded the 11.99 I already paid and just be charged the 19.99, but my account still says basic. Please help. I’ve started using this for work and I have to upload hundreds of photos.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Gverm92, thanks for bringing this to our attention.

     

    Can you open the Dropbox app, and try to restore your purchases by following these steps?

     

    Let me know how it goes.

  • Gverm92's avatar
    Gverm92
    New member | Level 2
    3 years ago
    Hannah,
    When I do that I get an error message, “NSURLErrorDomain error 409”. I even have the confirmation email in my mail.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that, Gverm92, and sorry for jumping in. 

     

    Have you perhaps opened a ticket about this with our support team, so that they can investigate this further? If so, feel free to send us your ticket number here.

  • neamtuumarius's avatar
    neamtuumarius
    Explorer | Level 4
    3 years ago

    I paid 11.99$ with my Visa card for my 30 days free trial (automatically) with 2TB upgrade cloud space. But I still am on free 2GB. How is this possible?! No email address from the dropbox support, that's not right

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey neamtuumarius, sorry to hear about this.

     

    Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Sorry for jumping in, neamtuumarius. 

     

    Is it possible that you have another Dropbox account (linked to a different email address) that has been upgraded instead?

  • neamtuumarius's avatar
    neamtuumarius
    Explorer | Level 4
    3 years ago

    Is not possible 
    I have another account [email removed as per Community Guidelines] and this actual account [email removed as per Community Guidelines] but both are on free plan. The payment from 30 days free trial was did today. 
    If needed I have pdf payment details

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