Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

maxysmom's avatar
maxysmom
New member | Level 2
2 years ago
Solved

I paid for my Pro account after joining a Business team account

Hello,  I've been using dropbox under Pro license for years. a week ago I joined a business plus team account. I agreed and I merged my files with the team's. To my surprise, I got charged today as...
billing
dropbox business
Dropbox Pro
Payments
Plans
  • Hannah's avatar
    Hannah
    2 years ago

    Hey maxysmom, thanks for bringing this to our attention.

     

    The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

     

    If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

     

    Can you check with the team admin, to see if that's the case?

     

    Thanks.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey maxysmom, thanks for bringing this to our attention.

 

The first thing that came to mind is that perhaps the Business account is still just a free trial and not a paid subscription.

 

If it's just a trial, your personal account is still running, in case the trial gets cancelled, so that might be why you got charged for it.

 

Can you check with the team admin, to see if that's the case?

 

Thanks.

  • maxysmom's avatar
    maxysmom
    New member | Level 2
    2 years ago
    Yes indeed, the admin confirmed that the team business account is still on trial. He will start paying next month.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Happy to see that we were able to figure this out, maxysmom!

       

      If you need anything else, let us know.

       

      Have a wonderful day!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!