I subscribed through Google Play, but my plan hasn't been updated.

Does it show the upgrade on your mobile device? Does it show if you try and refresh the app to pick it up?

Hi Mark, unfortunately the upgrade does not show up anywhere, even after I refresh it.. just says contact support

Once I contact support, the chatbot says I should contact google play directly.. guess I have to call support tomorrow during office hours!

Hey nairita, let's jump right into this!

Do you see any confirmed payments (with an invoice and receipt) if you follow these steps? Also, what does your plan page report right now?

Let me know more, and we'll take it from there!

Hi Megan,

Thanks so much for helping me out!

Attached is a receipt. Will this work?

Here is a snapshot of my plan page

I see, thanks for checking anyways nairita!

Can I send you an email, in order for us to have a closer look into this? 

Hi Megan,

Sure! That would be awesome! My email id is [email removed as per Community Guidelines] 

Hey nairita, I just sent you an email!

Reply back to me, and we'll take it from there, thanks!