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Forum Discussion
I'm paying 432 euros/year for a Dropbox account, but I'm getting errors I'm over-quota.
Hi, I pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible? I would assume that for tha...
Rich
Super User II
Super User III pay 432 euro/year for dropbox account, but receive message that my storage is full. I have only used 2 GB, so am told that I have a basic plan. How is that possible?
Take a look at your Plan page. What plan does it say you're on? If it says Basic, then that's not the account that you're paying for and you likely have another account under a different email address. Use the credit card charge lookup tool to identify the account you're paying for.
I would assume that for that amount I should be able to get phone support but I can't get access to any phone number.
If that's a Business account, and for that amount it likely is, then phone support is available, but it's handled via a callback initiated from your admin console so you would need to be signed in to that account. There is no phone number to call.
