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mike96's avatar
mike96
New member | Level 2
2 years ago
Solved

I'm trying to cancel a free account

hi, I have not used dropbox for many years and continue not to use it- I have a free account set up in July 2013, which was used for approx 2 years (but never cancelled).   Now I'm finding out ho...
account access
cancellations
Create or delete account
Delete
Payments
  • Rich's avatar
    Rich
    2 years ago
    mike96 wrote:

    As per previous posters, the option to cancel does not come up on-screen for me.

    As you have a Basic account, the option to cancel doesn't appear because there's no subscription to cancel. If you just want to delete your account you can do so from the bottom of your Account page.

     

     

     

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
mike96 wrote:

As per previous posters, the option to cancel does not come up on-screen for me.

As you have a Basic account, the option to cancel doesn't appear because there's no subscription to cancel. If you just want to delete your account you can do so from the bottom of your Account page.

 

 

 

 

mike96's avatar
mike96
New member | Level 2
2 years ago

hi Rich, many thanks for this- I will press that button next!

 

best wishes, mike

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