Forum Discussion

nickfroud9's avatar
nickfroud9
Explorer | Level 3
3 years ago

I've been charged, but don't see an invoice

I've just beem billed through paypal £95.88 by Dropbox international unlimited company as a pre-approved payment. i persumed this was when I upgraded last year, being carried on another year. i hav...
billing
Dropbox Basic
Payments
nickfroud9's avatar
nickfroud9
Explorer | Level 3
3 years ago

Hi Hannah 
I look at invoices on both accounts and they showed nothing, so yes if you could send a email showing something or a link to the plan I have paid for, it would be great. Thanks Nick 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey nickfroud9! Sorry for jumping in. 

 

I just logged a ticket for you. Please get back to me, when you have some free time, and we’ll check this together.

  • nickfroud9's avatar
    nickfroud9
    Explorer | Level 3
    3 years ago
    Hi Nancy, would you like a screen shot of my PayPal payment. I can’t understand how my payment doesn’t show on my Dropbox account.
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey nickfroud9, sorry to jump in here, but I can see that you're in direct email communication with Nancy via the ticket she opened for you.

       

      For further assistance on this, please refer to your open ticket as this would help speed things up since we can't help much with account specific queries here, on the Community.

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