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cedricm256's avatar
cedricm256
New member | Level 2
2 years ago
Solved

I've been paying for a Dropbox Plus account but my account is Basic, why?

I've been paying for Dropbox Plus account for awhile and just noticed that my account type is still basic. I have basically ran out of storage because my account type isn't correct. How do I fix this...
billing
FAQ
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 years ago

    Could you try these steps to associate that payment to your Dropbox account?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi cedricm256, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 

This will help me to assist further!

cedricm256's avatar
cedricm256
New member | Level 2
2 years ago

Jay, I have a receipt through Apple. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try these steps to associate that payment to your Dropbox account?

    • cedricm256's avatar
      cedricm256
      New member | Level 2
      2 years ago

      Thanks Jay

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