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Forum Discussion
I've been paying for a monthly Plus plan since 2018, and have never received the storage space.
I have multiple accounts and had pretty large files, so I honestly just assumed that I ate all the storage when I kept receiving the storage full starting in jan 2020 (likely bc I hit the 2g) and I needed to keep what I had on the cloud so I just left it alone. I never thought to check and see if the plan was still showing free. I also thought in the times where I saw a free account that the paid account must be another email. It wasn't until today when I looked at reducing the plan, I noticed in ios there are two Plus Monthlys so I wanted to see if I could find out exactly what I was paying for since I've been out of storage for so long. I logged into the account that I receive the receipts to ( my apple id for app store ) and that account only had 2g so i logged into every other email address I have and ALL of them show basic plan. Furthermore, I went back through my emails so I could see exactly when this all started and realized each of the other accounts gets an email of its own stating their boxes are full so the paid account had to be the apple account. I tried going to support but because it reads my account as being free, I cannot connect to a person. I've calculated this out - Starting in March of 2018 I was getting charged $9.99 plus tax - that continued until Jan 2023. The amount paid for March 2018 - Dec 2022 not including tax was $569.43. Jan 2023 the price increased to $11.99 per month plus tax. Since Jan 2023 I've paid $347.71 plus tax. This brings me to a total of $917.14 plus tax where I never received the product I paid for and have no way of contacting the company to receive help. If you have a suggestion please let me know before I contact a professional.
15 Replies
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- Hannah
Dropbox Community Moderator
Hey MelissaA, I hope it's okay for me to jump in here as well.
This is a tough situation and I completely understand how frustrating it can be.
According to our refund policy, though, if a subscription is purchased through the App Store, Apple is the one that can provide any kind of refunds.
Would you possibly want to keep your subscription, so we can see what can be done to restore it?
You could try these steps, to see if they help, in that case.
Mark, these are not helpful. As I've explained to you more than once - it will NOT let me go any further no matter what I try. When I try - I'm not logged in - I'm in an incognito window.
- Mark
Super User II
If there’s a way for you to connect me to Dropbox that would be great
http://www.dropbox.com/support as said before.
Apple said there’s nothing more they can do and that it’s Dropbox’s fault not there’s.
Dropbox cannot refund via Apple. Only they can, however, its reasonable that they limit how far back they refund as they email you before every charge occurs as well as when they do it
If there’s a way for you to connect me to Dropbox that would be great. Apple said there’s nothing more they can do and that it’s Dropbox’s fault not there’s.
It was Apple I reached out to. I only found where k could request the last few subs. I did however finally get a support chat but they are saying they can only refund past 90 days. I’ve been ripped off for 6 years.
hi reached out to Apple support but it just offers refund requests and only for the past few purchases. It doesn’t offer a way for me to communicate what has happened. Dropbox won’t let me speak to support because it thinks I’m on a free account.
I reached out today but all I can see is disputing the most recent charge but not the entirety of this.
- Walter
Hey MelissaA - sorry to hear you're having issues with this.
Have you tried getting in contact with Apple directly about this since you first noticed those charges?
Note that we can open a support ticket for you if you like, but if the charges took place within the App store of your iOS device(s), I might need to re-direct you to Apple again.
Lol, I'm responding because if others see this suggestion I want them to know that will not work either. If you don't choose apple, they want you to choose cc or paypal. And if you choose cc they want the last 4 or 6 of card used to get the account and if you choose paypal they want the transaction id. So unless I'm missing something that is obvious - it appears they are not going to talk to someone until they can verify that you have a paid account. :)
