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Trimom62's avatar
Trimom62
Helpful | Level 6
5 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth    the link to the article gives not details how to update your date of birth    Hi andy, Due to recent regulations, you...
account access
Account Settings
Dropbox Family
Plans
security
  • Hunter's avatar
    Hunter
    5 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.
smotyndu's avatar
smotyndu
New member | Level 2
5 years ago

So far the ONLY results I've had from DropBox or the Community are:

1) on the upside confirmation that I am not stupid but that everybody else has the same problem

2) on the downside umpteen emails confirming that everybody else has the same problem

3) a collection of DropBox badges

Trimom62's avatar
Trimom62
Helpful | Level 6
5 years ago

Twitter direct message reply -helpful ?

Hey there, we appreciate you reaching out.

The agent you were in contact with has replied to you via email with a follow-up.

Our team is aware of the issue, and is working on a resolution.

You will be informed via email when there is an update, and we will also let you know from here.

Thanks!

 

from Dropbox email

Thank you for chatting in to Dropbox Support today! This email includes a ticket number for your reference.

You reached out as you encountered an issue entering your date of birth after the recent UK legislation update.

No worries, our engineers are aware of the issue, and working on a fix as we speak. I'll keep you posted with updates.

Let me know if I can be of any further assistance, or chat back in for live support! Stay safe!

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