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Forum Discussion

Trimom62's avatar
Trimom62
Helpful | Level 6
5 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth    the link to the article gives not details how to update your date of birth    Hi andy, Due to recent regulations, you...
account access
Account Settings
Dropbox Family
Plans
security
  • Hunter's avatar
    Hunter
    5 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.
smotyndu's avatar
smotyndu
New member | Level 2
5 years ago

So far the ONLY results I've had from DropBox or the Community are:

1) on the upside confirmation that I am not stupid but that everybody else has the same problem

2) on the downside umpteen emails confirming that everybody else has the same problem

3) a collection of DropBox badges

Mike_Rawlins's avatar
Mike_Rawlins
Helpful | Level 5
5 years ago

I'm only here for the badges now

  • craigpay's avatar
    craigpay
    Helpful | Level 5
    5 years ago

    I've had two tickets opened so far. 

  • pjcmerritt's avatar
    pjcmerritt
    Explorer | Level 3
    5 years ago

    I have same problem as everyone else, how on earth the comms emails were approved is beyond me. Like they want to lose loyal customers. 

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