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Trimom62's avatar
Trimom62
Helpful | Level 6
5 years ago
Solved

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

Does anyone know how to update account details with your date of birth 

 

the link to the article gives not details how to update your date of birth 

 

Hi andy, Due to recent regulations, you’ll be required to enter your date of birth starting September 1, 2021 to continue using Dropbox Family.

 

please can anyone help? 
thank you 

account access
Account Settings
Dropbox Family
Plans
security
  • Hunter's avatar
    Hunter
    5 years ago
    Hi all, sorry for jumping in.

    I wanted to share the good news that the issue has been resolved.

    Our team has been working hard on the matter, and everything should be back to normal now.

    You can all enter your DOB, by following the link in the email that was sent.

    Thank you for your feedback and reports.

    Apologies for any frustration caused.

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  • AllThisnTrvlToo's avatar
    AllThisnTrvlToo
    Helpful | Level 6
    4 years ago

    Many thanks Megan,

     

    Can I say thank you for reaching out regarding the Age-Gating issue. I very much appreciate it.

     

    If you have the time, it would be enlightening to be directed towards the legislation (US legislation, I presume) or regulation that Dropbox has had to comply with? 

    In short, it'd be really useful to read further as I imagine I was not the only Dropbox account holder to be effected negatively by this.

    In short, your users do appreciate what it's taken for Dropbox to deal with all this.  

     

    For my part, I ended up with a positive result and truly wish to thank the Support Team, particularly Addison, Jake and Nina. These individuals did a great job in resolving the age-gating in my case. 

     

    So all the best & cheers!

    Ross

  • Brandon Squire's avatar
    Brandon Squire
    New member | Level 2
    4 years ago

    I entered the wrong date for the age verification, im now told my account will be shut down in 48hrs, Dropbox says to contact support to prove

    age by sending documents, but i cannot find anyway of contacting a human support person.

     

    How do i remedy this situation?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Brandon Squire, happy Friday! 

     

    Would it be okay for me to reach out via email, in order for us to have a closer look into this?

     

    Thanks!

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