My email is inactive, and I'm still being charged by Dropbox

Hi saaadjavaid, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

Hi Jay , The link brings me to a list of options and is not directly connecting me to a human support and instead a bot-support which is not answering according to what I am trying to explain to him. Its surprising that Dropbox is asking me to PAY to TALK TO A HUMAN to resolve my case.

If you follow the steps in my previous response, using an incognito window and then clicking that link, you would be able to send an email to the support team, which is staffed by real people.

Currently, we only provide incoming phone support for team admins of Dropbox team subscriptions.