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Oficina de detalhamentos's avatar
Oficina de detalhamentos
Explorer | Level 3
2 years ago

My plan was downgraded, but I paid for an upgrade.

I signed a one year 2TB dropbox plan june of 2023. Mid january, without any warning, dropbox tried to charge R$628,00 on my credit card. Since it didnt go though, i received an email saying that my s...
billing
downgrade
Payments
Plans
Oficina de detalhamentos's avatar
Oficina de detalhamentos
Explorer | Level 3
2 years ago

The first trial to charge was on the 6th of febuary 2024 (to correct my mistake i said mid january in my early post). Since then, atleast twice a week the charge comes up again...

And i get atleast 3 emails a day about the upgrade

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Oficina de detalhamentos, did you have a chance to review the links in my previous response?

 

I'm asking, because at the moment, it's not entirely clear to me what type of subscription you're using. 

 

Is it possible that you upgraded a different Dropbox account, and not the one you're using? 

  • Oficina de detalhamentos's avatar
    Oficina de detalhamentos
    Explorer | Level 3
    2 years ago

    Good morning Megan, 

    Yes i saw the link you sent. That is exactly my complain. I signed the 2TB plan 29/6/2023... in febuary i started getting emails from dropbox that i have to upgrade my account to 3TB plan because 2TB storage was already (as you can see from the link you sent, i only used 355GB). After so many trial to bill my credit card without sucess, my plan was downgraded to 2GB. Do you what me to forward the emails to you?

    • Oficina de detalhamentos's avatar
      Oficina de detalhamentos
      Explorer | Level 3
      2 years ago

      One of the email i got... it is in portugues so you will have to translate

       

      OlĂĄ, Oficina,

      Ainda nĂŁo conseguimos cobrar por sua conta Dropbox Plus mesmo depois de vĂĄrias tentativas. Pedimos que vocĂȘ verifique se suas informaçÔes de faturamento estĂŁo atualizadas. Se nĂŁo estiverem, sua conta sofrerĂĄ downgrade.

      Alterar informaçÔes de faturamento


      Lembre-se: depois do downgrade na sua conta para o Dropbox Basic, seu espaço de armazenamento cairĂĄ de 2 TB para 2 GB (alĂ©m do espaço de bĂŽnus ganho anteriormente), e vocĂȘ perderĂĄ o acesso a recursos de segurança como senhas para links compartilhados, permissĂ”es de pastas compartilhadas e exclusĂŁo remota.

      O Dropbox deixarĂĄ de sincronizar se seu uso ultrapassar a nova cota, e vocĂȘ sĂł poderĂĄ adicionar arquivos ao Dropbox quando o espaço usado ficar abaixo do espaço disponĂ­vel na conta.

      Atenciosamente,
      - Equipe Dropbox

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Oficina de detalhamentos -  sorry to jump in here, but could you clarify if you had upgraded through the website directly or via the app store on a mobile device? 

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