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My subscription got cancelled when accepting an invitation to join a team
I have a personal plan, and accepted an invitation to collaborate as a Team on dropbox from a client. Automatically when accepted, all my dropbox folders are part of this client's plan, and my subs...
Hey MC3B! Your team admin will need to follow exactly the steps Rich linked above, so that your Dropbox account may be converted again to an individual one, along with your previous personal files. If you wish, you can go ahead and re-upgrade your account to a Plus plan then.
If they choose to delete it instead, upon removing you from a team member, then you wonât be able to access your Dropbox account after that.
Thank you Mark
No there is sadly not a lot, in fact there is 1 prompt and this was unclear, especially given the environment in dropbox, of multi options of files, folders and account sharings. There was 1 window, which is rather usual in any type of click-action to any invitation, with two options that were unspecific and untechnical, or at worse confusing. It basically said: join and merge as a team or keep it separate individual ('what' is merged, 'what' is kept is unclear, 'how' and what limit is there for it to be undone too). It was not clear, that this meant that I cannot then undo, that only the admin would be able to, or that it would change the name of the dropbox onto my computer etc.
I now of course understand that it meant reading between the lines, but not being a know-it-all in dropbox, it was sadly not specific enough.
I would and I am usually very savvy and careful when opting on these things, simply didn't see this coming, and think the Dropbox team could update this prompt to make it very clear and alarming.
Thankfully and from your + Nancy replies and the article here below it seem that switching to Free account and then upgrading to Basic is possible, and that way I will avoid hourse of copying and pasting carefully a vaste amount of precious gigabytes.
https://help.dropbox.com/plans/downgrade-dropbox-individual-plans
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHI MC3B, just so you're aware, the 'free' plan and Basic plan are the same, offering 2 GB of quota. How much quota do you think the Basic plan contains?
Additionally, your account may be subject to these terms when you downgrade to the Basic plan regarding the files on your account.
Hi Jay
I meant I was on Plus, I did not intend to join this team in this way, I genuinely read the steps as one of the usual folder sharing procedure. When on Plus, I had and still have with the Team, 800GB.
As I understand your link, my client will downgrade me, but they won't have the option to give me a Plus plan, so I'll fall under a Basic plan. What I will then do is to instantly upgrade it to a Basic plan, in order to retain and not loose the 800GB.
From what I read here it sounds possible?
'When you change to a Basic account, you wonât lose access to any of your files and folders stored in Dropbox. However, youâll be limited to 2 GB of storage space. If you exceed the storage quota of your Basic account, Dropbox will stop syncing files to your devices.'
http://help.dropbox.com/plans/downgrade-dropbox-individual-plans
I think that's the best course of action is that correct?
- Jay
Currently, when the team admin converts your account to a Basic plan, you won't lose access to your files, though, as mentioned previously, there could be a possibility of data deletion if left in that state for too long.
When you upgrade to Plus, you'll be able to sync files again.
Thank you everyone, that clarified everything. I'm now in touch with the now-owner of that Team / Admin who will be able to help following Rich's steps. And I'll then switch straight away for a Plus plan.
But it is scary as people are away and I have to rely on the good faith that nothing will be accidentally deleted. I'm running a safety backup, but again to back up 800GB that will take a while. The now-owner/admin seem to not have intended sending me that kind of invitation in the first place. They though were in the process of sharing some specific folders in which we both could edit, add and remove things â which is very usual practice.
So we'd like to state again to the Dropbox team that instructions, and warning signs should essentially be much starker (we only received 1 mild 2 options message, just 1, no clear warning with spelt out exit of plans, what account it would affect etc). Those must be revised.
