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Forum Discussion
I upgraded through Google Play, and now I can't locate my subscription.
Dropbox Plan
Plus
Payment Method
N/A
Card
N/A
How did you upgrade?
Google play store
Question or Issue
The attached screenshot is the second time I've encountered this screen no subscription detail no upgrade options it's acting like it completely lost track of my subscription and I can confirm that the email that I am on and using for this Dropbox is the one I'm using for the subscription I can confirm it in Google Play so far the only fix I have for this issue is to unsubscribe and wait for cancellation and then resubscribe to get the information back I would like this for not to be the case I also cannot find a restore purchase button as is sometimes discussed just a retry button that does nothing and as far as I'm where I'm on the most recent version of Dropbox though my phone has recently gone to Android 15 in his head to updates.
3 Replies
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- Dell_Dropbox
Community Manager
Just want to pop in and add, Dropbox also has instructions on requesting refunds from Google Play if you ever find yourself in a situation where you want to subscribe to Dropbox directly,
- Rich
Super User II
Need help with google play
I would suggest reaching out to Google Play Support for assistance with this. Dropbox has no control over the purchase process in the app stores. It's managed exclusively by the app store. Dropbox won't have any access to your subscription through Google Play.
Should I just keep being subscribed and not have that information or just repeat what I have already done???
