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Forum Discussion
jomspatawag
9 months agoExplorer | Level 3
Need to cancel a subscription for an account (Gmail) that's already deleted.
This account was made by our previous staff under her Gmail. She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription. Now this email address can no longer be reinstated. Is there a possibility of having this subscription cancelled?
- Megan
Dropbox Staff
Hi jomspatawag, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Rich
Super User II
jomspatawag wrote:
She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
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