Need to cancel a subscription for an account (Gmail) that's already deleted.

Hi jomspatawag, let's jump right into this! 

Have you tried to contact Dropbox Support directly for this? 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

Let me know more! 

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jomspatawag wrote:

She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription.

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

Hi Megan,

I have the same issue. My ticket number is 23828432.

Can you please check this as well?

Thanks in advance,

Regards,

Sium

Hey Sium, thanks for posting here! 

Of course I can, and I already replied back to the ticket number. 

I'll see you there, thanks! 

Hey jomspatawag, thanks for the heads up! 

It seems your email was mistakenly caught into our spam filter, so I created another ticket on my end for you. 

Feel free to check your emails, and I'll see you there. 

Thanks!