Forum Discussion

jomspatawag's avatar
jomspatawag
Explorer | Level 3
9 months ago

Need to cancel a subscription for an account (Gmail) that's already deleted.

This account was made by our previous staff under her Gmail. She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription. Now this email address can no longer be reinstated. Is there a possibility of having this subscription cancelled?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi jomspatawag, let's jump right into this! 

     

    Have you tried to contact Dropbox Support directly for this? 

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

     

    Let me know more! 

    • Sium's avatar
      Sium
      New member | Level 2

      Hi Megan,

      I have the same issue. My ticket number is 23828432.

      Can you please check this as well?

       

      Thanks in advance,

      Regards,

      Sium

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey Sium, thanks for posting here! 

         

        Of course I can, and I already replied back to the ticket number. 

         

        I'll see you there, thanks! 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    jomspatawag wrote:

    She resigned and her email ID was deleted before we realized that she did not cancel her monthly subscription.


    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.