Need to cancel a subscription for an account I can no longer access

Hi anadvani - sorry to hear you're having issues with this.

For cases like this, we usually recommend getting in touch with our support team through this form through an incognito window without signing into any Dropbox account and filling out all the relevant details and an email address we can reach you at.  

If you stumble across any problems with this, let me know here and I'll reach out via email to investigate further.

Thanks!

Hi Walter, 

I filled out the form. So now I wait? 

Hey anadvani, I hope it's okay for me to jump in here as well.

If you filled out the form, you should have received an email with your ticket number; can you please send that along?

Thanks.

Oh, I was asked to put an email address for the account in the form so I put in that email address, which I no longer have access to. Therefore, I did not get a ticket number because it went to that email. Should I refill the form under an email that I have, that is not associated with my dropbox account? 

Hey anadvani! This is what I would also suggest; please open an incognito window on your browser and, while you’re not logged in to any Dropbox account, log a new ticket with an email address that you can currently access via this page. 

Feel free to send us your ticket number here after that.

Ticket #24791100: Dropbox login issue

Does this number help? I used my email associated with this account but the account I was charged on is on another email as explained in that ticket. 

Thanks for the ticket number, anadvani, I just replied to you, so I'll see you there!