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Forum Discussion

sahilgoyal's avatar
sahilgoyal
Explorer | Level 3
5 years ago
Solved

Not able to upgrade to Dropbox Plus - Family

Hi, I am trying to change my plan from "Dropbox Plus - Individual" to "Dropbox Plus - Family". When I click on 'Buy Now', it shows an error in red saying "You're already on Dropbox Plus" It only a...
Dropbox Family
Dropbox Plus
Plans
upgrades
  • Daphne's avatar
    Daphne
    5 years ago
    Thanks for that sahilgoyal!

    It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

    Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?
Mark's avatar
Mark
Icon for Super User II rankSuper User II
5 years ago

How are you currently paying for Dropbox sahilgoyal ? You can only upgrade if you are paying Dropbox direct and not using a third party such as the Apple or Google Play stores. 

sahilgoyal's avatar
sahilgoyal
Explorer | Level 3
5 years ago

Hi Mark

Thank you for your reply

I am paying Dropbox directly via Credit Card

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi there sahilgoyal, can you let me know if you're following these steps to upgrade to the Family plan?
    • sahilgoyal's avatar
      sahilgoyal
      Explorer | Level 3
      5 years ago

      Hi Daphne, (Daphne)

       

      Thank you for your reply,

       

      1) When I try the steps you mentioned, I do not get an option to choose 'Dropbox - Plus Family'

      2) Instead I click on 'Compare Plans' in top right corner and then choose "Family Plan" and then I get the error 'You're already on Dropbox Plus'

       

      I have attached a video for the same AT THIS LINK

       

      Thank you

      Regards

      Sahil Goyal

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Thanks for that sahilgoyal!

        It looks like you're account is currently part of a free team structure, which is probably why you're not seeing the option to change to Family.

        Can you try leaving or disbanding the free team structure (more info on this here), and then try change plan once more?

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