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Forum Discussion
Old Email that No longer exists linked to subscription account
Hi! I probably should have caugh this a lot sooner, but I have a Dropbox account linked to an old work email address that has been gone since 2019. I realized today that I got an annual charge. I t...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi anacoreas, welcome aboard our Community.
When viewing your bank statement, are these charges coming directly from Dropbox, or from iTunes/Google Play?
Let me know, and we can look into this further.
Thanks, Nancy! It's directly from Dropbox. I do have access to the account via the app in my ipad (looks like I'm logged in), but I can't navigate to the account settings and cancel the subscription, update the email address. I sent an email support request last night from that as well and asked them to not use my associated email but the one that I do use normally and that is already associated to a free dropbox account. Please let me know how we might resolve this?
Thank you, Nancy.
- Rich
Super User II
anacoreas wrote:
I sent an email support request last night ..
Do you have a ticket number? If so, reply with it here.
If not, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
