Paid for Dropbox Plus but I'm still on the Basic plan

Hi there crj444 - sorry to hear you're having issues with this.

Can you please clarify if you upgraded your account through the website directly or if it was via the app store on a mobile device?

If it's the former one, could you try the self-served look-up tool to see if you can find the email address that's linked to your Dropbox Plus subscription? 

Let me know more and we'll take it from there. 

Hi Walter,

I upgraded through the website directly.  I tried the self-served look-up tool, but it couldn't find the transaction ID and said to submit a Billing Help Request. 

I see, thanks for the clarification crj444 

If you find any troubles submitting the Billing Help Request, please let me know and I'll reach out from my end via email using the email address that's linked to your profile here, on our Community. 

I can't even find WHERE to submit the billing help request.  Following the link just leads me to more help topics.  When I'm logged into my account it shows the transaction but if I click on "receipt" it goes to an error screen.

I see, thanks for letting me know about this crj444 - I've just followed up via email so please have a look at your inbox and we'll take it from there.