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stenerik's avatar
stenerik
Explorer | Level 3
3 years ago
Solved

Paid for Plus (Annual) but Account Reverted to Basic

I renewed my Dropbox Plus (which I’ve had for quite some time) on August 5th through the App Store, paying $119 for the annual plan. My account has been downgraded to Basic and no longer allows syncing and uploading. How do I resolve this? I appreciate any help you can offer! 

 

Here is a screenshot from my App Store record:

billing
Dropbox Plus
Mobile
Payments
Plans
  • Jay's avatar
    Jay
    3 years ago

    Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

7 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi stenerik, thanks for bringing this to our attention.

     

    Are you able to see the recent payment (both invoice and receipt) on this page on your account?

     

    This will help me to assist further!

  • stenerik's avatar
    stenerik
    Explorer | Level 3
    3 years ago

    Hi, Jay, 

     

    When I access that page it says "No payment or billing activity." That seems strange to me both because of the August 5th transaction and the fact I've been using Dropbox plus for quite some time now. Is there anything I can provide from my app store account to clarify things?

     

    Sten-Erik

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Are you certain that you're signed into the correct Dropbox account, the same as that in the Dropbox mobile app?

  • stenerik's avatar
    stenerik
    Explorer | Level 3
    3 years ago

    Yes; I can see all my files and also have the below message:

    The only thing I can think of is my primary Apple ID is a different email than my dropbox account email. But it has worked fine until this last August 5 renewal. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

  • stenerik's avatar
    stenerik
    Explorer | Level 3
    3 years ago

    Jay,

     

    Thank you. Such a simple solution. Success! I appreciate your patience and am happily syncing once again!

     

    S-E

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, glad to have helped out. Enjoy the rest of your week!

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