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stenerik's avatar
stenerik
Explorer | Level 3
2 years ago
Solved

Paid for Plus (Annual) but Account Reverted to Basic

I renewed my Dropbox Plus (which I’ve had for quite some time) on August 5th through the App Store, paying $119 for the annual plan. My account has been downgraded to Basic and no longer allows syncing and uploading. How do I resolve this? I appreciate any help you can offer! 

 

Here is a screenshot from my App Store record:

  • Jay's avatar
    Jay
    2 years ago

    Could you try restoring the purchases in the iOS app by following these steps to see if it helps?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi stenerik, thanks for bringing this to our attention.

     

    Are you able to see the recent payment (both invoice and receipt) on this page on your account?

     

    This will help me to assist further!

    • stenerik's avatar
      stenerik
      Explorer | Level 3

      Hi, Jay

       

      When I access that page it says "No payment or billing activity." That seems strange to me both because of the August 5th transaction and the fact I've been using Dropbox plus for quite some time now. Is there anything I can provide from my app store account to clarify things?

       

      Sten-Erik

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Are you certain that you're signed into the correct Dropbox account, the same as that in the Dropbox mobile app?

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