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elizaoii's avatar
elizaoii
New member | Level 2
9 months ago

the credit card that I have used for the billing is cancelled. how will i get the prorated refund back? I have already created another plus account today. so i don't plan on getting back my previous account.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hope it’s OK to jump in, elizaoii. In this case, I suggest getting in touch with your bank directly, so that they can look into this for you. 

 

Keep in mind that, in general, it takes 3-5 business days for refunds to be available in your bank account, in any case.

  • elizaoii's avatar
    elizaoii
    New member | Level 2
    9 months ago

    the credit card/account is closed 2 weeks ago so it's impossible to refund back into the account. is there a chance that the amount can be refunded into my new dropbox plus account or is there anyway to get refunded? It's annoying that my account got deleted and I paid twice this year.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      I’m afraid it’s not possible to transfer the refund over to the new Plus account. In any case, your bank should be able to further help, as mentioned above. 

       

      If you have any issues though after contacting them, let us know here.

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