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Forum Discussion

elizaoii's avatar
elizaoii
New member | Level 2
2 years ago

the credit card/account is closed 2 weeks ago so it's impossible to refund back into the account. is there a chance that the amount can be refunded into my new dropbox plus account or is there anyway to get refunded? It's annoying that my account got deleted and I paid twice this year.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I’m afraid it’s not possible to transfer the refund over to the new Plus account. In any case, your bank should be able to further help, as mentioned above. 

 

If you have any issues though after contacting them, let us know here.

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