Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

chant06's avatar
chant06
Explorer | Level 3
2 years ago
Solved

Paid for upgrade with iDeal but my account still shows as free

Seems people have problems when paying with Ideal. Today I chose the plus subscription and payed for it on the dropbox website with Ideal. However the subscription doesn't show in my account. There is also no 12 number ID in my bank confirmation. How can I get my money back? Or the right subscription.

Billing
Dropbox Plus
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 years ago

    Hi chant06, we don't have any additional information on how to pay with iDeal. Are you able to pay with another method by any chance?

4 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey chant06, sorry to hear about this.

     

    Did our website show that the payment and the upgrade were successful?

     

    If you look at your billing page, do you see any payment info there?

     

    I'd also suggest checking with your bank, to see what might have happened, if the payment doesn't appear on the billing page.

     

    Let me know what you find and we'll go from there.

  • chant06's avatar
    chant06
    Explorer | Level 3
    2 years ago

    Hey Hannah, thank you for the reply.

     

    The account number that I transfered the money to did not exist. This means that I automatically got my money back, which is a relief. However I would still like to use dropbox. Do you know how I can pay with ideal, without the same problem occuring? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi chant06, we don't have any additional information on how to pay with iDeal. Are you able to pay with another method by any chance?

  • chant06's avatar
    chant06
    Explorer | Level 3
    2 years ago

    Hello, I was able to pay by using the Google Play Store. Thanks for the reply.

     

     

     

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!