Payment through Ideal not working as expected.

Hi Coenbouman, 

May I know which plan did you upgrade to after leaving a team plan ? Is it the Plus plan 2TB or the Professionals/Essentials 3TB? Did you use this link to purchase the plans : https://help.dropbox.com/billing/sepa-direct-debit ( Please scroll down to the very bottom to find out on how to pay using IDEAL ) 

Hope this helps 

Hello Roga, 

I upgraded to the professional/essentials. I did not use that link but the link that was offered on the dropbox webpage that shows my files.

Thanks for your help.

Hi Coenbouman, 

Thank you. After you upgraded, Direct Debit payments take up to five business days to authorize, but you can use your new subscription right away. May I know if you are now able to successfully upgrade to the Dropbox Professional/Essentials plan using the purchase link I just sent you ? 

Hi Roga,

Is that be the link you mentioned above? If so, wouldn't I purchase the same plan twice? If not, haven't received any other link :) Would love to get access to my files again.

Hi Coenbouman,

Yes, it is the link I mentioned above. If you click that link and scroll to the bottom, you will see a hyperlink where you will be routed straight to the check out page and you will already see the IDEAL included in the payment method options . You are not actually purchasing the same plan twice , if the first time didn't get successful because even if it takes up to 5 days to authorize an IDEAL payment, your subscription should still be upgraded to the Essentials Plan successfully as stated in the article. So if you were not able to still access your files the first time , it means the payment didn't go through because you were just using the regular check out page which didn't have the IDEAL payment method option but just for regular credit cards and PayPal. 

Hope this helps. 

Hi Roga,

Sorry for being dense. I'm not sure I understand, the payment was successful on my side since I can see the money is transferred to dropbox. So if I understand you correctly, the essentials plan should be activated by dropbox, when it registered that an ideal payment was done, even if it isn't authorised yet?  Because that hasn't happened yet and  as stated I can see that the money has been transferred to an dropbox ayden account.  I'm pretty sure I used IDEAL :)

Hi Coenbouman,

Thank you. While logged on to your account, can you click this link : www.dropbox.com/account/billing or www.dropbox.com/manage/billing if you see the IDEAL payment showing as either Pending or Completed because if you see that the payment was successfully posted on your bank statement, you should be able to see that your subscription is already upgraded to the Essentials Plan. If you don't see any billing record , whether pending or completed in the Billing tab, it means that payment to Dropbox is not successful. Let us know what is going on in your Billing tab first before we can proceed to the next step. 

Hope this helps 

On that page I see: Billing, next line payment method (with an option for information) and next line iDEAL (icon) and the word iDEAL. With a nice box drawn around the latter two. But nothing else, no Pending or Completed. Really appreciate your help btw...

Hi Coenbouman,

Thank you. Can you click this link and let us know if your plan is showing as Dropbox Essentials 3TB : www.dropbox.com/account/plan or www.dropbox.com/manage/subscriptions 

Alas, still dropbox basic.